POSITION GOAL

Protect the financial interests of the clinic by accurate and timely collection of patient estimates prior to performance of procedures.

POSITION REQUIREMENTS

• Identify all outstanding balances at least three days prior to scheduled procedures outside of office visits.
• Assist patients with the arrangement of payment plans for outstanding balances as outlined by HMMG policies.
• Contact patient via phone/letter/email/third party communications to educate and arrange for pre-payment of estimated out of pocket prior to scheduled procedure.
• Utilize practice management system to set up pre-payment plans for cash allocation.
• Direct face-to-face communication regarding outstanding amounts owed.
• Provide financial account details to patients as necessary via electronic communication, phone and/or face-to-face.
• Collect monies owed by patients using Athena tools in accordance with all applicable accounting and financial policies.
• Maintain individual goals as outlined by direct manager.
• Act as resource for clinic staff/ front desk regarding reimbursement methodologies, insurance plans, fee schedules and financial policies.
• Provide productivity/accountability detail spreadsheets to manager monthly.
• Process credit card payments.
• Process verbal payments.

Experience:

Required:

• Three (3) years’ experience in medical office setting.

Preferred:

• Experience in providing estimates and collections.

Education:

Required:

• High School Diploma or equivalent.

Special Qualifications:

Required:

• Valid Driver’s License and satisfactory motor vehicle record (MVR) may be required.
• Must have working knowledge of HIPAA.
• Must have knowledge of medical insurance, medical terminology, and computer skills.

Preferred:

• CRCR, CPAR, or equivalent.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.