POSITION GOAL

Responsible for the daily operations and training of Appointments, Switchboard, and Workers Comp appointment staff members as well as assisting with maintenance of clinic templates. Accurately schedule and maintain appointments at the Main Clinic as well as regional Clinics in a very fast paced, high volume environment.

POSITION RESPONSIBILITIES

• Answer phones and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Schedule and maintain physician schedules to include cancellations and rescheduling
• Obtain referrals and authorizations.
• Register and utilize online portals to obtain authorizations.
• Provide directions and general information to patients.
• Responsible for maintaining the master appointment templates for physicians at the Main Clinic as well as the regional clinics, making permanent and/or temporary changes to the master appointment templates as indicated by the physician in conjunction with Administrator and COO.
• Responsible for managing the daily operations of the department such as handling all emergencies related to appointment scheduling and ensuring that all patients are assisted professionally.
• Respond to physician concerns/complaints timely and track scheduling trends for each physician.
• Review physician appointment schedules for accuracy and patient flow issues.
• Monitor employee job performance and time management—provide feedback to the Administrator as needed.
• Conduct annual evaluations and employee assessments/disciplinary measures.
• Ensure that the department is properly staffed, conducive to the prompt completion of required daily duties for each specific department.
• Maintain inventory check and orders supplies as needed while monitoring the budget.
• Assist Administrator with monthly budget reports.
• Participate in development of department goals and objectives.
• Implement and assist w/any new or changed guidelines for operations.
• Interview, select and assist with onboarding new department personnel.
• Training and orientation of new department personnel.
• Conduct and document monthly meetings with staff.
• Review and approve payroll.
• Monitor and assist with online scheduling and relay messages to staff as appropriate.
• Verify patient insurance benefits.

Experience:

Required:

• Minimum of three (3) to five (5) years’ progressive customer service experience.
• Two (2) years in a supervisory role.

Preferred:

• Experience in health care setting.
• Knowledge of medical terminology.

Education:

Required:

• High School Diploma or equivalent.

Preferred:

• Bachelor’s degree.

Special Qualifications:

Required:

• Valid Driver’s License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
• Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
• Knowledge of customer service concepts and clinic procedures.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.