Position Goal

Accurately schedule and maintain workers compensation appointments (at the Main Clinic as well as Satellite Clinics) at a very fast-paced, high-volume environment.

Position Responsibilities:

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Accurately learn each physician’s protocol and apply during scheduling.
• Accurately triage and schedule patients with the correct physician.
• Accurately maintain physician schedules to include canceling and rescheduling.
• Maintain effective oral/written communication with patients, employers, case managers, WC adjusters, physicians and staff concerning patient appt needs.
• Request records and prepare for physician review.
• Collect prepayments for IME’s and Second Opinions.
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.
• Register and utilize online portals to obtain authorizations.

Experience:

Required:

• One (1) year experience in a medical office setting with insurance verification experience.
• Must have the ability to accurately type 45-50 wpm.

Education:

Required:

• High School Diploma or equivalent.

Special Qualifications:

Required:

• Knowledge of HIPAA.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.