Position Goal

Responsible for overseeing effective daily operation of assigned Hughston Clinic locations and any related satellite clinic operations. Assist Physician(s) in each clinic by promoting education and training compliance in performance of daily duties to ensure a successful clinic.

Position Responsibilities

• Answer to Practice Administrator in all matters of Clinic operations.
• Supervise and mentor office staff and support personnel.
• Maintain physician’s appointment templates.
• Coordinate physician meetings with local hospitals, facilities, etc.
• Maintain the call schedule/coverage.
• Communicate effectively with THC Billing Department, insurance companies, and patients regarding billing.
• Open/sort/distribute departmental mail.
• Oversee/order, clinical supply inventory, ensure that all clinic spaces are opened and closed according to Hughston Clinic procedures.
• Monitor office expenses.
• Assist all clinical areas (i.e. DME, W/C, Cast, MA etc.) as necessary.
• Function as a backup for office staff as needed.
• Ensure proper training is completed w/new hires (for Front Office, intake, DME, W/C, MA’s etc.).
• Oversee daily clinical operations; ensure process efficiency.  Monitors work status and progress of the clinic. 
• Entering and approving PTO time.
• Responsible for tracking productivity of employees.
• Handling patient discrepancies as well as doctor complaints, responding to all complaints verbal and written. 
• Provide resolutions to any clinical issues as instructed.
• Prepare reports and manages assigned projects.
• Assist in interviewing and selection procedures. Handles various personnel matters including forms and procedures as required.
• Conduct annual evaluations and assessments.
• Implement and assist with any new or changed guidelines for the clinic operation.
• Meet with administration to review operational issues and discuss strategic plans.
• Address any maintenance issues and complete requisition forms if necessary.
• Assist with special projects as needed.

Experience:

Required:

• Minimum three (3) to five (5) years of office management experience including one (1) year in a health care organization.

Preferred:

• One (1) year experience with financial business and budget operations.
   

Education:

Required:

• High School Diploma or equivalent.

Preferred:

• Two (2) years advanced education;
• Associate degree in health/business administration or related field.

Special Qualifications:

Required:

• Valid Driver’s License and satisfactory motor vehicle record (MVR) may be required.
• Must be able to make effective and independent operational decisions.
• Maintain BLS Certification (if applicable).
• Able to prioritize daily functions/tasks.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.